When should I place my order?
3-4 weeks out from the date needed.
Will I get to approve my design before it goes to print?
YES! You will receive an email from us with your design attached. Nothing goes to print until you say it's perfect!
How long does it take to ship?
Orders ship within 14 days from the order date.
What shipping services do you use?
UPS and USPS postal service
Do you ship International?
At this time we only ship within the US, Canada and APO
What are the shipping fees?
We offer First class and Priority mail shipping rates for US and APO starting at $3.95
Do the candies melt in transit?
The candies will make the transit just fine. The nice thing about chocolate is it holds its shape even when it gets hot unless it is squished. We recommend if you are worried that they have been exposed to extreme heat to put them in the refrigerator, box and all, for about 5 minutes before handling them. We also offer "Cool mailers" for an additional $6.50 per order.
Can I order early? What is the shelf life?
YES! You can order early! The candies have a shelf life of 6+ months if stored away from direct heat. We recommend storing them in the bag they come in and putting them in a closet or pantry. NOTE: Chocolate WILL absorb smells so keep this in mind! You also do not want to keep them in the refrigerator. It causes the white deposits (sugar deposits) on the top of the chocolate.
I need something specific for my business or event can you help?
Absolutely! Please email CustomerSupport@KITnfoxKandies.com add "Custom Design"in the subject field. Also include your order number if you have already placed your order
I have questions about the affiliate program where can I get information?
email AffiliateSupport@KITnfoxKandies.com one of our team members will reach out to you to share this great opportunity!